Privacy Policy
Richmond Valley Motors Website Privacy Policy
This is our Website Privacy Policy. In this Website Privacy Policy, “we”, “our”, and “us” are all references to Richmond Valley Motors ABN 39 075 546 664 of 55 March St Richmond NSW 2753 and references to “this website” or “the website” are to our website, the homepage of which can be accessed via the URL www.richmondvalleymotors.com.au
About this Privacy Policy
This Website Privacy Policy sets out our policy on collecting, using and disclosing personal information. If we decide to change our privacy policy, we will post those changes here so that you will always know what personal information we gather, how we might use it, and whether we will disclose it to anyone.
The following is a summary of some of our Privacy Policy:
- We collect the personal information necessary so that we can operate the website and any functionality and services made available through the website and also to anticipate and resolve problems with the website, to create and inform consumers and organisations about products and services available through our website that better meet their needs, to send confirmation notices when people request information or services from us and for our recruitment purposes.
- We also collect personal information to inform prospective customers and organisations about career opportunities, such as becoming a partner, distributor, customer, or employee of our organisation.
- We collect personal information through our website, including names, telephone numbers, mobile numbers, email addresses, postal addresses, residential addresses, IP addresses, and any other personal information that a person voluntarily discloses to us.
- We take reasonable steps to protect the personal information we retain from misuse, interference, loss, and unauthorised access, modification, or disclosure.
- By using our website, you consent to the transfer of your personal information between us, our suppliers, and any other party or authority in accordance with this Privacy Policy or where the transfer is necessary for the delivery, continuity, or maintenance of our website or compliance with our legal obligations.
- For further information about our privacy practices, please contact us at the address at the end of this document.
Personal information we collect
We may collect personal information such as names, telephone numbers, mobile numbers, email addresses, postal addresses, residential addresses, IP addresses, and any other personal information that a person voluntarily discloses.
In addition, we log access to our website and, in certain circumstances, track the IP address used, the date and time of the visit, the pages viewed, and the type of browser used so we can establish a broad understanding of site traffic patterns, assist in diagnosing server problems, and perform site administration.
We use “cookies” to gather information as users navigate through our websites. Cookies are pieces of information that a website transfers to a computer’s hard disk for record-keeping purposes. This helps us tailor and improve the information we present, promoting higher customer satisfaction when you visit our site. The use of cookies is common in the Internet industry, and many major websites use them to provide useful features to their customers. The cookie does not contain personally identifying information other than the user name but may be used to tell when your computer contacted our website. We do not use cookies to retrieve information from your computer that was not originally sent in the cookie, and we do not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third party whatsoever. We use the information for editorial purposes and other general, non-identifying purposes, such as delivery of features and advertisements. This way, we can customise delivering information specific to your interests without compromising privacy. For example, cookies may be used to personalise your experience with us.
What we do with personal information
We use reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. For example, certain parts of our website contain Secure Socket Layer (“SSL”) encryption. We also maintain other electronic (e-security) measures to secure personal information, such as passwords, firewalls, and antivirus software. We also maintain physical security measures in our buildings and offices. We may use or disclose personal information that we collect for all or any of the following purposes:
- Conducting publicity campaigns;
- Handling complaints;
- Managing employee records;
- Running our website;
- Sending out a newsletter;
- To process an application or enquiry made on the website;
- To identify you when we contact you with questions or concerns regarding our website;
- When our customers seek our technical support,
- When engaging third parties to conduct research and development of our website;
- When providing information to our legal, accounting or financial advisors/representatives or debt collectors for debt collection or other purposes; or
- Where authorised or required by law.
In addition to the above situations, we may also need to disclose personal information to enforcement bodies for any of the following reasons:
- The prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
- The enforcement of laws relating to the confiscation of the proceeds of crime;
- The protection of the public revenue;
- The prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct;
- The preparation for, or conduct of, proceedings before any court or tribunal or implementation of the orders of the court or tribunal.
We do not send “junk” or unsolicited email, which contravenes the Spam Act 2003 (Cth). We will, however, use email from time to time to respond to inquiries, confirm purchases, or contact users of our website regarding their experiences with our website. Anytime a customer or visitor receives an email they do not want from us, the customer can request that we not send further emails by contacting us via email.
We will not sell, trade, or rent your personal information to any third party unless authorised by you or this privacy policy or such information is disclosed in connection with our sale, merger, reorganisation or consolidation of our assets or capital stock or such disclosure is required to protect the safety of employees, customers or property.
We value opinions and comments from our website users, so from time to time, we may conduct online surveys and questionnaires. These surveys and questionnaires are entirely optional for all customers. Typically, the information is aggregated and used to improve our website and develop attractive service features and promotions. Survey and questionnaire participants are anonymous unless otherwise stated in the survey.
If you do not provide your personal information to us
Destruction and de-identification of personal information
How to access and correct personal information held by us
Complaints
If you wish to complain about our privacy practices, please contact us at the address at the end of this document.
We will use our best endeavours to resolve the complaint within 10 business days of receiving it. This may include working with you collaboratively to resolve the complaint or proposing options for resolution.
If you are not satisfied with the outcome of a complaint you make, refer the complaint to the Office of the Australian Information Commissioner (OAIC) who can be contacted using the following details:
Call: 1300 363 992
Email: enquiries@oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001
Our Contact Detail: 55 March St Richmond NSW 2753